Episode 15

Six Steps to Exceptional Customer Experience with Firas Mahasen https://podcasters.spotify.com/pod/show/rashadinconversation/episodes/Six-Steps-to-Exceptional-Customer-Experience-with-Firas-Mahasen-e21eugc Firas Mahasen is a Certified Customer Experience Professional and Service Quality Expert within Retail and Banking industries. CXPA Canada Regional Leadership Council member, keynote speaker at the Annual Customer Experience Strategies Summit Toronto 2022, and proud judge at the CX Impact Award. A highly visible … Continue reading Episode 15

Episode 14

Learning from a Global Community with John Jones https://anchor.fm/rashadinconversation/episodes/Learning-from-a-Global-Community-with-John-Jones-e215rpc John Jones is an IT Management Executive with over 25 years  of experience leveraging technology to drive organisational change by increasing efficiencies and performance. He Acts as a change agent, transforming business strategy through data-driven decisions and Champions innovation with a focus on developing flexible, scalable … Continue reading Episode 14

Episode 13

Confessions of a Quality Professional with Susannah Clarke https://spotifyanchor-web.app.link/e/yIdedGLAIyb As one of PMI’s Managing Partners, Susannah works closely with clients to plan, design and develop events and programmes to transform their process performance, whilst building the skills and capabilities of their teams. She also hosts 2 PMI podcasts , Leading for Business Excellence and Uncommon … Continue reading Episode 13

Episode 12

Quality by Design in Pharmaceuticals with Claude Khalil https://spotifyanchor-web.app.link/e/1z2Yz6J2Xxb Dr. Claude Khalil An accomplished seasoned pharmacist specialised in the pharmaceutical industry, her career path is paved with sound knowledge of Pharmaceutical sciences, regulations, and quality management systems. Her passion for project management and healthcare was translated by giving back to community in Teaching and Training … Continue reading Episode 12

Episode 11

Understanding the Value of Quality with William Rankin https://spotifyanchor-web.app.link/e/6lFcBagthzb William is a Senior Quality Leader with 18 years in the Quality and Management system profession. He has worked across 4 different industries and is currently working as a Senior Operational Quality Lead for Inmarsat, where he owns the internal audit programme and is responsible for … Continue reading Episode 11

Episode 10

Resilience through Humour with Rhian Williams https://spotifyanchor-web.app.link/e/8y6S4bgthzb As a coach and leader, Rhian holds integrity, inclusion and relationships at the heart of what she does. Having originally qualified as a nurse, she progressed into the education. She realised quickly that to maximise her potential, and the potential of those she works with, there had to … Continue reading Episode 10