Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governess. This one is 5 step framework to help you handle complaints.
How to: Quality
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement, Assurance, and Governance.
Bridging the Gap between Strategy Design and Delivery
A single resource page for all 10 principles of bridging the gap between strategy design and strategy delivery by Brightline Initiative and Project Management Institute
Transforming Beyond the Crisis
SECURE: a framework to help leadership tackle crisis through 6 touch points and move their business from survival, into stabilisation, then surging out of the crisis.
What is it like Post Graduating?
It is always a pleasure to meet individuals keen to progress their knowledge and are eager to make a difference. UWL invited me to deliver a guest lecture on Project Strategy for their MSc class on Applied Project Management. The students asked me different questions part of the ice breaker. Here are their questions and my answers
5 Building Blocks to Using a Business Transformation Compass
When you lead a business transformation programme, it helps to know what other businesses do globally. Even better, it helps when you have a resource that gives you pointers to consider to help you build a solid path for success. Check out this blog
Quality Professionals During Covid-19
During such times and the change covid-19 has imposed on all businesses, I believe that Assurance and Governance are the top priorities Quality Professionals must focus on. In this article, I will explain how the CQI competency framework is key to deploy operational success.
3 Things I learnt at the PMI UK Synergy 2019
PMI celebrate their 50th anniversary with a Synergy in the UK that was inspirational, educational and energising. I share my learnings and opinions on the topcis that were discussed throughout the day.
Influence Based Leadership
Perfecting the art of leadership is something not easily attainable. In fact the mere start of my previous sentence 'perfection' makes it impossible to achieve. But there is certainly some phenomenal leaders in the workplace that make a visible positive impact on teams, while others just cause damage or foster indifference. Here are three key attributes project leaders should have and nurture...
Influence or Authority?
When it comes to getting your teams to deliver in a certain way, do you use your authority or do you use influential techniques? Think carefully before you answer this question. This is not a game on words, this could potentially be a dilemma for managers who are very keen on achieving a result promptly.
The Design Science Research
2019 is the year that will (hopefully) witness my graduation and attaining my MSc in Applied Project Management. The journey has been truly educational, demanding, frustrating and rewarding all at the same time. Now this is the final part of my degree when I have to work on my dissertation. Over the past summer, I have given it a proper thought on what I would like to work on and I am happy I am settled on my topic with my supervisor's approval.
Round up of 2018 Quality Events
A round of all the events that were planned by the CQI London branch volunteers...
The CQI London Branch volunteers organised an event in London about Managing Innovation. A very informative event that was packed with though provoking scenarios!
Is Your Team in Harmony?
Driving an Effective Team is a very difficult task, yet a rewarding one. Effort to Performance to Results is a process you need to understand if you manage a team. The post discussed the four stages of team development under Tuckman's theory.
How to Win Your Audience
Having the knowledge is very powerful but does not stand sufficient. In today's world where influencing other is a key factor to achieve your work, presentation skills are very important.
An International Quality Framework – The CQI
The Chartered Quality Institute, an organisation that is raising the bar for the Quality Profession has defined a framework made of 5 core competencies for Quality professionals...