The simple yet powerful use of the right language: Sorry if vs Sorry that when dealing with dissatisfied customers and the power of one pillar from the CX Framework: you get me.
2019 is the year that will (hopefully) witness my graduation and attaining my MSc in Applied Project Management. The journey has been truly educational, demanding, frustrating and rewarding all at the same time. Now this is the final part of my degree when I have to work on my dissertation. Over the past summer, I have given it a proper thought on what I would like to work on and I am happy I am settled on my topic with my supervisor's approval.
Have you taken time off to reflect and plan? Here are my 2019 professional resolutions..
Understanding the different team structures is important to have a strategy to motivate your team. But motivation cannot be successful if you do not explore and enhance the team's culture...
Did you know that world celebrates Quality every year? Are you a Quality Professional seeking to raise the awareness for the Quality Profession? Do you have a team of Quality professionals who would welcome the attention for just one day? Then this is your chance! If you have not heard already, but the world celebrates … Continue reading CQI London’s workshop for World Quality Day
The CQI London Branch volunteers organised an event in London about Managing Innovation. A very informative event that was packed with though provoking scenarios!
Needs, Behaviours and Goals are 3 components building the cycle of motivation. An ongoing process.
It is 8am GMT. You are the Manager of a cross-functional team in a global organisation. At this time, two team members based in India are just coming back from their lunch break. The other three team members are still sleeping in the United States. This blog discusses 3 different team structures with a case study!
Whether a Mentor or a Mentee, these few tips will help you get the most out of your experience
Driving an Effective Team is a very difficult task, yet a rewarding one. Effort to Performance to Results is a process you need to understand if you manage a team. The post discussed the four stages of team development under Tuckman's theory.
Having the knowledge is very powerful but does not stand sufficient. In today's world where influencing other is a key factor to achieve your work, presentation skills are very important.
Could a robot do your job? Will the dilemma of Artificial Intelligence & Ethics every come to an end? SAMI Consulting presented 6 mega trends to the CQI London Branch in October.
The context of each organisation is important to determine the tool and technique to use while going through project selection. However, following one of those 4 approaches can facilitate and pave the road to success
The importance of simplifying any framework is great. It makes the application of the framework to the content of your organisation much easier...