ISO9001 is an internationally recognised standard that allows organisations to build a robust quality management system. The standard which can also be referred to as Business Management system is about having processes in place.
Any work you do produces a result in the end. This result is either used in another step to create the end product or service or is the end product or service that customers use. Customers being internal and/or external. ISO9001 presents an approach that puts the customer at the heart of the organisation. The standard highlights inputs and outputs, and all the support needed to achieve the desired outputs.
Check out the articles below to learn more about case studies from implementing the standard globally. The standard in itself is a great support to drive results. Combining it with a structured approach like Project Management can certainly increase success.
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- The International Quality Awards for 2017 - A Network of 20,000 plus,over 140 case studies, 16 finalists and 5 winners! The International Quality Awards held by The Chartered Quality Institute
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