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ISO9001 is an internationally recognised standard that allows organisations to build a robust quality management system. The standard which can also be referred to as Business Management system is about having processes in place.

Any work you do produces a result in the end. This result is either used in another step to create the end product or service or is the end product or service that customers use. Customers being internal and/or external. ISO9001 presents an approach that puts the customer at the heart of the organisation. The standard highlights inputs and outputs, and all the support needed to achieve the desired outputs.

Check out the articles below to learn more about case studies from implementing the standard globally. The standard in itself is a great support to drive results. Combining it with a structured approach like Project Management can certainly increase success.

Adaptability & Resilience – Cybersecurity

Understanding the different types of attacks that are currently taking place, and the sophistication of hackers is important to help individuals and companies adapt and become resilient to this new environment. Read on for my take away from a webinar session I attended delivered by Sachin Deodhar.

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Strategy Design vs Strategy Delivery – P9

Fail Fast Learn Fast! If you think that your business plan and strategy are perfect, think again. Situations around us change that guarantee changes to be made. Principle 9 with Brightline Initiative talks about the importance of mistakes.

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Strategy Design vs Strategy Delivery – P8

The importance of knowing your current portfolio status first before embarking on new initiatives is key. You as a leader are obliged to instil trust with your employees by ensuring things get completed and not forgotten. Principle 8 from Brightline Initiative for bridging the gap between strategy delivery and design.

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Strategy Design vs Strategy Delivery – P3

Brightline and Project Management Institute launched a training course for executives to bring 10 key principles to their attention to help them succeed in the delivery of their strategies, not just its design. In this blog I write about the third principle.

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Strategy Design vs Strategy Delivery – P2

Brightline and Project Management Institute launched a training course for executives to bring 10 key principles to their attention to help them succeed in the delivery of their strategies, not just its design. In this blog I write about the second principle.

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Stakeholders Engagement: How NEDs can Support their Organisations

Stakeholders: are they clearly defined and are businesses fully aware of how to engage with all stakeholders and how? NEDonBoard held an event on the topic. It covered great information on the topic of Customer Experience and what NEDs can do to support their executives in ensuring they successfully engage with stakeholders.

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Strategy Design vs Strategy Delivery – P1

Brightline and Project Management Institute launched a training course for executives to bring 10 key principles to their attention to help them succeed in the delivery of their strategies, not just its design. In this blog I write about the first principle.

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A Charity Trustee – What Does It Mean?

Becoming a Trustee is something that brings a lot of excitement as well as responsibility. There has to be a clarity of what a Trustee is and what a Trustee isn’t. In this blog I share my takeaways from a great webinar I attended about this topic.

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The Wicked Problems

Project Management Institute launched a training course: Wicked Problem Solving. Play Cards, Tools, Techniques, Brainstorming Outcomes and potential taming of a wicked problem. Are you in?

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I’m Sorry We Can’t Serve You. It’s Covid!

Almost a year after the pandemic changed everything we consider ‘normal’, it is time for the Quality Professionals to dive deep into business models, helping organisations and Boards navigate through change and crisis, and overcome the ‘due to covid’ syndrome.

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Risk Strategy

Diversity in Risk Thinking

Representation on a Board does not equate to Accountability. Diversity in Risk Thinking is key for a Board to proactively prepare for risks and drive businesses to success. I share my 3 top takeaways from an online discussion led by well established NEDs.

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Quality Professionals During Covid-19

During such times and the change covid-19 has imposed on all businesses, I believe that Assurance and Governance are the top priorities Quality Professionals must focus on. In this article, I will explain how the CQI competency framework is key to deploy operational success.

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Quality at Board Level

Can Quality be brought to the top of the agenda at board levels? If so, what could its impact be? This post shares a successful board and a struggling board. It introduces the United Nations 17 sustainable goals.

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Strategy, The Beginning of Success

Project Portfolio Strategy, a key module in my MSc that has given me lots of depth and knowledge on tools to use to help organisations succeed in building their strategies. After completing my degree, my professor invited me to speak to the MSc students of Applied Project Management, and bring them some real case scenarios from my work. Here is what happened.

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Round Up of 2019 Quality Events

2019 was another successful year for the CQI London branch. We have seen few changes in the committee which brought some fresh ideas to the group. Here is a round up of all the events we held.

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