ISO9001 is an internationally recognised standard that allows organisations to build a robust quality management system. The standard which can also be referred to as Business Management system is about having processes in place.
Any work you do produces a result in the end. This result is either used in another step to create the end product or service or is the end product or service that customers use. Customers being internal and/or external. ISO9001 presents an approach that puts the customer at the heart of the organisation. The standard highlights inputs and outputs, and all the support needed to achieve the desired outputs.
Check out the articles below to learn more about case studies from implementing the standard globally. The standard in itself is a great support to drive results. Combining it with a structured approach like Project Management can certainly increase success.
How to: Quality
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governess. This instalment is: How to: Understand a Process
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How to: Quality
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governess. This instalment is: How to: Pitch Your Work – Audit or Assurance
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The Evolution of PMOs, 4 mindsets or a hybrid of all?
Project Management Institute and PwC launched a new report called the Evolution of PMOs (Project Management Offices). ‘ Organizations are on a continuous journey to deliver greater value from project portfolios that continually grow in complexity and size, as the world’s economy becomes increasingly projectified. To improve project outcomes, many organizations are turning to value-based delivery…
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How to: Quality
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governess. This instalment is: How to: Pitch Your Work – Audit or Assurance
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Global Project Management Job Trends 2023
Curious about the emerging trends impacting project talent? Global Project Management Job Trends 2023 report has a global breakdown.
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How to: Quality
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governess. This one is 5 step framework to help you handle complaints.
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How to: Quality
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement, Assurance, and Governance.
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Bridging the Gap between Strategy Design and Delivery
A single resource page for all 10 principles of bridging the gap between strategy design and strategy delivery by Brightline Initiative and Project Management Institute
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Transforming Beyond the Crisis
SECURE: a framework to help leadership tackle crisis through 6 touch points and move their business from survival, into stabilisation, then surging out of the crisis.
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A Move to Quality 4.0
Few months back the Chartered Quality Institute published a case study titled: Baltic Exchange: A Move to Quality 4.0. I was a co-author of the case study because it reflected the work that I personally lead at the Baltic Exchange to ensure our Quality Framework maximises on the digital tools we have. Since then, the…
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The Role of the Chair
Here are few tips that would help you chair meetings more effectively and be successful as the Chair of a Board as defined by NEDA
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Let’s answer your most asked questions on process improvement: What is it? Why is it important? How can I start it?
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The Difference between ‘Sorry if’ and ‘Sorry that’
The simple yet powerful use of the right language: Sorry if vs Sorry that when dealing with dissatisfied customers and the power of one pillar from the CX Framework: you get me.
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What is it like Post Graduating?
It is always a pleasure to meet individuals keen to progress their knowledge and are eager to make a difference. UWL invited me to deliver a guest lecture on Project Strategy for their MSc class on Applied Project Management. The students asked me different questions part of the ice breaker. Here are their questions and…
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Baltic Exchange: A Move to Quality4.0 Case Study
Last year the Chartered Quality Institute embarked on detailed research on Quality 4.0 of which I was a part. The research was conducted by Oakland Group. The principles are defined and the foundation for propelling the profession into the future is laid out. Read how the Baltic Exchange moved to Quality 4.0
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5 Building Blocks to Using a Business Transformation Compass
When you lead a business transformation programme, it helps to know what other businesses do globally. Even better, it helps when you have a resource that gives you pointers to consider to help you build a solid path for success. Check out this blog
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Hybrid Working
Many people have been vocalising their aggregation with the return to office. I wanted to add my voice to the conversation because I do have different views and I personally welcome the return to office.
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Quality Profession Benchmark 2022
Whether you participated in the research or not, this workforce insights report should be on your radar if you want to keep your professional development in focus. I share my 3 take aways from it.
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