ISO9001 is an internationally recognised standard that allows organisations to build a robust quality management system. The standard which can also be referred to as Business Management system is about having processes in place.
Any work you do produces a result in the end. This result is either used in another step to create the end product or service or is the end product or service that customers use. Customers being internal and/or external. ISO9001 presents an approach that puts the customer at the heart of the organisation. The standard highlights inputs and outputs, and all the support needed to achieve the desired outputs.
Check out the articles below to learn more about case studies from implementing the standard globally. The standard in itself is a great support to drive results. Combining it with a structured approach like Project Management can certainly increase success.
A single resource page for all 10 principles of bridging the gap between strategy design and strategy delivery by Brightline Initiative and Project Management InstituteKeep reading
Few months back the Chartered Quality Institute published a case study titled: Baltic Exchange: A Move to Quality 4.0. I was a co-author of the case study because it reflected the work that I personally lead at the Baltic Exchange to ensure our Quality Framework maximises on the digital tools we have. Since then, the…Keep reading
The simple yet powerful use of the right language: Sorry if vs Sorry that when dealing with dissatisfied customers and the power of one pillar from the CX Framework: you get me.Keep reading
It is always a pleasure to meet individuals keen to progress their knowledge and are eager to make a difference. UWL invited me to deliver a guest lecture on Project Strategy for their MSc class on Applied Project Management. The students asked me different questions part of the ice breaker. Here are their questions and…Keep reading
Last year the Chartered Quality Institute embarked on detailed research on Quality 4.0 of which I was a part. The research was conducted by Oakland Group. The principles are defined and the foundation for propelling the profession into the future is laid out. Read how the Baltic Exchange moved to Quality 4.0Keep reading
When you lead a business transformation programme, it helps to know what other businesses do globally. Even better, it helps when you have a resource that gives you pointers to consider to help you build a solid path for success. Check out this blogKeep reading
Ever been in a situation where you are faced by an issue or an obstacle at work and realise that you have one hand tied because the solution lies with one supplier? This is one scenario where you are faced with an issue. What about other scenarios where you are just working on a project…Keep reading
I have always been an advocate for volunteering especially when the cause is close to my heart. This year is not any different. I continue to volunteer with Project Management Institute (PMI) as I join the Diversity, Equity and Inclusion global team. A team that is formally set up for the first time to support…Keep reading
wondered why it is that, at your workplace, you work with some colleagues better than others? Have you ever wondered why some colleagues can sometimes irritate you more than others? This blog explores Everything DiSC® and how it could enhance your team engagementKeep reading
With so many resources available online on the roles and responsibilities of a NonExecutive Director, it is good to start from a reliable focused source. NEDonBoard has an online Masterclass which starts with the magic numbers of 170s.. The duties of Directors as listed by England and Wales Corporate Law.. Here is what I understand…Keep reading
Understanding the different types of attacks that are currently taking place, and the sophistication of hackers is important to help individuals and companies adapt and become resilient to this new environment. Read on for my take away from a webinar session I attended delivered by Sachin Deodhar.Keep reading
The importance of knowing your current portfolio status first before embarking on new initiatives is key. You as a leader are obliged to instil trust with your employees by ensuring things get completed and not forgotten. Principle 8 from Brightline Initiative for bridging the gap between strategy delivery and design.Keep reading
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