Six Steps to Exceptional Customer Experience with Firas Mahasen https://podcasters.spotify.com/pod/show/rashadinconversation/episodes/Six-Steps-to-Exceptional-Customer-Experience-with-Firas-Mahasen-e21eugc Firas Mahasen is a Certified Customer Experience Professional and Service Quality Expert within Retail and Banking industries. CXPA Canada Regional Leadership Council member, keynote speaker at the Annual Customer Experience Strategies Summit Toronto 2022, and proud judge at the CX Impact Award. A highly visible … Continue reading Episode 15
How to: Quality
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governess. This instalment is: How to: Understand a Process
Episode 14
Learning from a Global Community with John Jones https://anchor.fm/rashadinconversation/episodes/Learning-from-a-Global-Community-with-John-Jones-e215rpc John Jones is an IT Management Executive with over 25 years of experience leveraging technology to drive organisational change by increasing efficiencies and performance. He Acts as a change agent, transforming business strategy through data-driven decisions and Champions innovation with a focus on developing flexible, scalable … Continue reading Episode 14
How to: Quality
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governess. This instalment is: How to: Pitch Your Work - Audit or Assurance
Episode 13
Confessions of a Quality Professional with Susannah Clarke https://spotifyanchor-web.app.link/e/yIdedGLAIyb As one of PMI’s Managing Partners, Susannah works closely with clients to plan, design and develop events and programmes to transform their process performance, whilst building the skills and capabilities of their teams. She also hosts 2 PMI podcasts , Leading for Business Excellence and Uncommon … Continue reading Episode 13
The Evolution of PMOs, 4 mindsets or a hybrid of all?
Project Management Institute and PwC launched a new report called the Evolution of PMOs (Project Management Offices). ' Organizations are on a continuous journey to deliver greater value from project portfolios that continually grow in complexity and size, as the world’s economy becomes increasingly projectified. To improve project outcomes, many organizations are turning to value-based delivery … Continue reading The Evolution of PMOs, 4 mindsets or a hybrid of all?
How to: Quality
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governess. This instalment is: How to: Pitch Your Work - Audit or Assurance
Global Project Management Job Trends 2023
Curious about the emerging trends impacting project talent? Global Project Management Job Trends 2023 report has a global breakdown.
Episode 12
Quality by Design in Pharmaceuticals with Claude Khalil https://spotifyanchor-web.app.link/e/1z2Yz6J2Xxb Dr. Claude Khalil An accomplished seasoned pharmacist specialised in the pharmaceutical industry, her career path is paved with sound knowledge of Pharmaceutical sciences, regulations, and quality management systems. Her passion for project management and healthcare was translated by giving back to community in Teaching and Training … Continue reading Episode 12
How to: Quality
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governess. This one is 5 step framework to help you handle complaints.
Episode 11
Understanding the Value of Quality with William Rankin https://spotifyanchor-web.app.link/e/6lFcBagthzb William is a Senior Quality Leader with 18 years in the Quality and Management system profession. He has worked across 4 different industries and is currently working as a Senior Operational Quality Lead for Inmarsat, where he owns the internal audit programme and is responsible for … Continue reading Episode 11
How to: Quality
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement, Assurance, and Governance.
Bridging the Gap between Strategy Design and Delivery
A single resource page for all 10 principles of bridging the gap between strategy design and strategy delivery by Brightline Initiative and Project Management Institute
Episode 10
Resilience through Humour with Rhian Williams https://spotifyanchor-web.app.link/e/8y6S4bgthzb As a coach and leader, Rhian holds integrity, inclusion and relationships at the heart of what she does. Having originally qualified as a nurse, she progressed into the education. She realised quickly that to maximise her potential, and the potential of those she works with, there had to … Continue reading Episode 10
Transforming Beyond the Crisis
SECURE: a framework to help leadership tackle crisis through 6 touch points and move their business from survival, into stabilisation, then surging out of the crisis.
A Move to Quality 4.0
Few months back the Chartered Quality Institute published a case study titled: Baltic Exchange: A Move to Quality 4.0. I was a co-author of the case study because it reflected the work that I personally lead at the Baltic Exchange to ensure our Quality Framework maximises on the digital tools we have. Since then, the … Continue reading A Move to Quality 4.0
Episode 9
A Veteran who found his niche in Quality with Mark Walsh https://spotifyanchor-web.app.link/e/JtuXe8Flhzb Mark Walsh is a veteran, a Chartered Quality Professional and member of the Chartered Quality Institute who advocates for Quality in Businesses and has since set up his own business. He left school at the age of 16 with no GCSEs and joined … Continue reading Episode 9
The Role of the Chair
Here are few tips that would help you chair meetings more effectively and be successful as the Chair of a Board as defined by NEDA
How to Improve a Business Process
Let’s answer your most asked questions on process improvement: What is it? Why is it important? How can I start it?
The Difference between ‘Sorry if’ and ‘Sorry that’
The simple yet powerful use of the right language: Sorry if vs Sorry that when dealing with dissatisfied customers and the power of one pillar from the CX Framework: you get me.
The Project EDIT 