Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement and Governess. This one is 5 step framework to help you handle complaints.
How to: Quality
Welcome to the series of How To:Quality. Your 3 min guide on how Quality Professionals address various business needs to drive Improvement, Assurance, and Governance.
How to Improve a Business Process
Let’s answer your most asked questions on process improvement: What is it? Why is it important? How can I start it?
Baltic Exchange: A Move to Quality4.0 Case Study
Last year the Chartered Quality Institute embarked on detailed research on Quality 4.0 of which I was a part. The research was conducted by Oakland Group. The principles are defined and the foundation for propelling the profession into the future is laid out. Read how the Baltic Exchange moved to Quality 4.0
Levelling up Your Supply Chain
Ever been in a situation where you are faced by an issue or an obstacle at work and realise that you have one hand tied because the solution lies with one supplier? This is one scenario where you are faced with an issue. What about other scenarios where you are just working on a project … Continue reading Levelling up Your Supply Chain
Non Executive Directors – Where to Start?
My new year's resolution was to focus on some courses that are not linked to my profession, like a new language or a handcraft. But when I saw this course, my resolution changed completely. Series 1: NEDs, where to start!
A Charity Trustee – What Does It Mean?
Becoming a Trustee is something that brings a lot of excitement as well as responsibility. There has to be a clarity of what a Trustee is and what a Trustee isn't. In this blog I share my takeaways from a great webinar I attended about this topic.
I’m Sorry We Can’t Serve You. It’s Covid!
Almost a year after the pandemic changed everything we consider 'normal', it is time for the Quality Professionals to dive deep into business models, helping organisations and Boards navigate through change and crisis, and overcome the 'due to covid' syndrome.
Life After Lockdown: 3 Points Assessment for Businesses
Everyone has a role to play in restoring life after lockdown. Strategic Arrow share their insights on there points assessment to help businesses and employees understand their readiness.
Diversity in Risk Thinking
Representation on a Board does not equate to Accountability. Diversity in Risk Thinking is key for a Board to proactively prepare for risks and drive businesses to success. I share my 3 top takeaways from an online discussion led by well established NEDs.
5 Online Ice Breakers to Help You & Your Team Break from the ‘ZoomedOut’ State of Mind
Here are 5 different activities and icebreakers that could bring some fun to your virtual team meetings.
Quality Professionals During Covid-19
During such times and the change covid-19 has imposed on all businesses, I believe that Assurance and Governance are the top priorities Quality Professionals must focus on. In this article, I will explain how the CQI competency framework is key to deploy operational success.
Quality at Board Level
Can Quality be brought to the top of the agenda at board levels? If so, what could its impact be? This post shares a successful board and a struggling board. It introduces the United Nations 17 sustainable goals.
The CQI at 100 years
A fantastic letter and book from the Chartered Quality Institute on its history over a full century.
Protecting Society, An Insight into the Power of Quality
As a quality professional, how will you be able to deliver the best outcome for your customer in an eco system. Looking into how getting things wrong has a massive knock on effect on people's lives and society as a whole. Des Kelly from Process Management International shares his insights at a Chartered Quality Institute for London members.
Quality Management: Past, Present & Future. A Case from the Manufacturing Sector
The origins of QMS and how it is developing until its current state and how it is progressing into the future. A Great event presented by Thiago Barcelos a chartered quality professional part of the London committee.
Quality, a Culture not a Slogan
What does it take for companies to have a quality culture? It is not a slogan, it is an actual set of policies and procedures that require continuous attention to ensure customers are confident in using the service. This article provides an insight on how Quality Management is set up at Workplace Options.
My New Year’s Professional Resolutions
Have you taken time off to reflect and plan? Here are my 2019 professional resolutions..
International Quality Awards 2018
The second international Quality Awards hosted by the CQI took place on Nov 21st, 2018...
Managing Auditor Competency
The difference between an auditor and an assessor is huge. What is it that you need to have to ensure your added value is visible to any organisation. Des Kelly shared his insights in one of the CQI's London branch events.
The Project EDIT 