Humans Not Machines

Humans Not Machines – Rashad in Conversation

Janhavi Yadwad: a Quality Professional in India who started her career at the front of the house in operations before moving into the path of improvement projects to improve her customers’ experience. Her confession: the fact that her colleagues were humans and not machines.

Published by Rashad Issa, MSc, CQP FCQI

Senior Business Leader, Board Advisor and Operational Quality, Governance & Assurance Expert, guiding the development and delivery of robust operational strategies for ambitious, growing businesses to eliminate operational waste. A Chartered Quality Professional, and a volunteer for three institutes.

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