Wasps and Pimps

Six Steps to Exceptional Customer Experience with Firas Mahasen – Rashad in Conversation

Firas Mahasen is a Certified Customer Experience Professional and Service Quality Expert within Retail and Banking industries. CXPA Canada Regional Leadership Council member, keynote speaker at the Annual Customer Experience Strategies Summit Toronto 2022, and proud judge at the CX Impact Award. A highly visible leader with a talent for initiating and driving change, specialized in CX/EX (customer / employee experience) Management and strong believer in the power of customers, with a track record of success, he has supported several companies transform to customer centricity and gain service related awards.

Published by Rashad Issa, MSc, CQP FCQI

Senior Business Leader, Board Advisor and Operational Quality, Governance & Assurance Expert, guiding the development and delivery of robust operational strategies for ambitious, growing businesses to eliminate operational waste. A Chartered Quality Professional, and a volunteer for three institutes.