Whether you hear the term “quality” in your organization, as in your manager says you must produce quality work, or you encounter it as a consumer of a service or a product, the term can be interpreted differently depending on the scenario. In this article, I would like to explore the term “quality” and what it means for us at Workplace Options, a global employee wellbeing provider with a mission to help people and strengthen their workplace performance.
Before I proceed, let me define the term quality to ensure we all reflect on it in the same manner:
“The standard of something as measured against other things of a similar kind; the degree of excellence of something.” (Oxford Dictionary)
When an organization sets up its’ mission, vision and values, the work that takes place on the ground should reflect those things. Of course, when executed appropriately, the reward is high.
At Workplace Options, our mission is to help people emotionally, practically and physically…………………………………………………..our interactions with individuals, at least in the beginning, are over the phone and not face-to-face.
This is an article I recently wrote and got published around how the company I work for looks into Quality and Service governance in a contact centre environment.
You can read the entire blog HERE